Shipping policy

1. Shipping Methods and Costs

Standard Shipping: We offer standard shipping with rates automatically calculated on your delivery address.
Expedited Shipping: Expedited shipping options are available at an additional cost. Rates vary based on the delivery location and package weight.

2. Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

3. Delivery Times

Standard Shipping: Please allow 4-8 business days for delivery after order processing.
Expedited Shipping: Delivery times will vary based on the selected service, typically between 2-4 business days after order processing.

4. International Shipping

We currently ship internationally with varying rates depending on the destination country. Please note, international customers are responsible for any customs, duties, or taxes imposed by their respective regulatory agencies.

5. Shipment Tracking

Once your order is shipped, we will send you a shipment confirmation email that includes a tracking number and a link to the carrier's website where you can monitor the delivery status of your order.

6. Shipping Restrictions

7. Damaged Shipments

We take care to ensure that shipments arrive in perfect condition. However, if your order arrives damaged or incomplete, please contact our customer service at luke@soulsanct.com within 48 hours of receipt to initiate a claim and arrange a replacement or refund.

8. Returns and Exchanges

9. Customer Service

For questions related to shipping, please contact our support team via email at luke@soulsanct.com

We value your business and strive to meet your expectations with every order. Thank you for choosing ADPTGN!